We offer refunds on purchase of our templates. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. We may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Slideograph recommends that you contact the support team for your browser provider. Our templates can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network.